Help

Questions, answered.

Everything about getting started, the trial, billing, privacy and cancelling. Still stuck? Contact us.

Getting started
How long does setup take?

Most businesses are live in a day. You give us three things, your website, your phone number and your trade, and we set up all five recovery engines for you. The first recovery opportunity is usually identified within 24 hours.

What do I actually need to provide?

Just your website, a phone number to connect, and your business type. That's it, we handle the rest, including your own sending number and the message templates.

Will it change how my phone works?

No. Flow sits alongside your existing number and steps in when a call is missed. You keep taking calls exactly as you do now.

Trial & billing
Is it really free for 14 days?

Yes. We set Flow up and run it for two weeks so you can see what it recovers before you pay. Cancel during the trial and you owe nothing.

What happens after the trial?

You roll onto the Flow plan at the founding price, A$199/mo (A$100 a month off the standard A$299, locked in for life). No lock-in, cancel anytime.

How do I pay?

Card or Australian bank direct debit. Prices are in A$ and exclude GST where applicable.

Are there usage limits?

Your plan includes a generous SMS allowance, then simple per-text overage if you go beyond it. Email follow-ups are unlimited.

Privacy & compliance
Is messaging my customers compliant?

Yes. Flow is consent-first and every message includes an easy opt-out. We follow Australian Spam Act and Privacy Act practices, and we never message customers who've opted out.

Who owns my data?

You do. Your customer data is yours, isolated to your business, and you can export or delete it. We don't sell data or share it between businesses.

Cancelling
Can I cancel anytime?

Yes, there's no lock-in. Cancelling stops your next renewal, and you keep the work you've already recovered. You can do it yourself from billing, or just ask us.

Still have a question?

We're happy to help.

Email ns@nextwave.au or start your free 14-day trial and see it work on your own numbers.